Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in El Paso come from postal codes 79936, 79941, 79902, 79930, 79912, 79901, 79903 and 79925.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 249,008 ratings
Thank you!
Problems in the last 24 hours in El Paso, Texas
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in El Paso and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Spectrum
Spectrum is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (62%)
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Wi-fi (15%)
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TV (9%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near El Paso, Texas
The most recent Spectrum outage reports came from the following cities:El Paso and Fort Bliss.
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| City | Problem Type | Report Time |
|---|---|---|
 El Paso | Internet | |
| El Paso | Internet | |
| El Paso | Internet | |
| El Paso | Internet | |
| El Paso | TV | |
| El Paso | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near El Paso, Texas
Latest outage, problems and issue reports in El Paso and nearby locations:
- Ruben R. Ramirez (@rrrutang) reported fromEl Paso, Texas
@GetSpectrum needs to get stronger string and a bigger can to transmit their signal. Every time it rains my services GO OUT!!!!! #WTH #ComeOnMan 😡😡😡
- Alex (@alexxwrld) reported fromEl Paso, Texas
yo @Ask_Spectrum your internet sucks
- STEVIEEEEE (@vulgarxmischief) reported fromEl Paso, Texas
@DollasFoHunnit @GetSpectrum Dude spectrum is the worst
- Malynda Cappelle (@MalyndaAC) reported fromEl Paso, Texas
@Ask_Spectrum Doubtful, unless you have the ability to cancel my cable service either now with prorate or on the start of the new billing cycle.
- Diego (@huerta_225) reported fromEl Paso, Texas
So why are customer service employees saying they can get two months credit to my service due to lack of connection and lost connection, and when i call and mention the issue they’re telling me its not true???? @GetSpectrum @Ask_Spectrum
- Roberto Chaparro (@Rob_Oito) reported fromEl Paso, Texas
@GetSpectrum we really need your help! Virtual learning started yesterday in El Paso TX and the internet has been very unreliable. Can’t be paying for 500MB to be down every hour!
- Kenneth Brooks (@Soulive126) reported fromEl Paso, Texas
@Ask_Spectrum is there an estimated time for when the internet will be back on? It’s just been an recurring issue with outages. 2 in the last week.
- Rick Monreal (@rikmonreal) reported fromEl Paso, Texas
@Ask_Spectrum Horrible service! Been down when you need it the most. 👎🏼👎🏼👎🏼
- OD (@OmarD_80) reported fromSanta Teresa, New Mexico
@Ask_Spectrum is there an outage in area 88008
- ☀️Son of the Sun City🌵 (@RobMar915) reported fromEl Paso, Texas
@GetSpectrum is out again! I should've never left @att #SpectrumSucksAss
- 🎥 🐙Vidolorian 🎛📷 (@TheMadOctopus) reported fromEl Paso, Texas
Just want to thank @Ask_Spectrum for their fantastic service. Been down since 230pm MST and we got the “oh it’ll be back soon we’re working on it”. We work from home. This is bologna
- David Bailey, MBA 🇺🇸 (@dbphotos) reported fromEl Paso, Texas
@Ask_Spectrum Why is the internet down several times per day for the last 4 weeks in the El Paso area? Never a problem before and not every day. Even when most people were working from home there were very few problems. Now more people are returning to work and the problem...
- Alex🙅🏼♂️ (@alexxwrld) reported fromEl Paso, Texas
@Ask_Spectrum i need help asap smh
- don yogi (@raul_m10) reported fromEl Paso, Texas
Yo @Ask_Spectrum $300 a month for outages at 11:30 pm???? **** my homework right
- Luis Del Val (@capnluuis) reported fromEl Paso, Texas
@Ask_Spectrum what’s up with your internet? My parents internet was (still is by the way) extremely slow at Thanksgiving and you guys sent a tech out and confirmed there was a problem with the street box. 1 month later and the issue still hasn’t been resolved?
- rave angel ✨ (∞%) BLACK LIVES MATTER ✊🏽✊🏾✊🏿 (@thedriedsoap) reported fromEl Paso, Texas
@ryan2wack @GetSpectrum @Ask_Spectrum fix my wifi pls
- Trisha (@trishaanicole) reported fromEl Paso, Texas
Hey @GetSpectrum, the going on 8-hour outage in West El Paso SUCKS and every time I check your website, they add another hour to how long this is supposed to last. Up to 11pm now.
- Damien (@PukeMaschine) reported fromEl Paso, Texas
@Ask_Spectrum so what if i cant pay for my mobile service since Im out of a job.. The last of my money I need to last since my job wont be opening till next month. I need my phone.
- Señito ocampo 🌴 (@mamagallinamx) reported fromEl Paso, Texas
@Ask_Spectrum you suck, I hate you I hate you I hate you I hope I don't get fired because of your ****** service.
- Crystal (@ccisneros1913) reported fromEl Paso, Texas
@Ask_Spectrum Any ETTR for internet to be back up? We've been down for a while and unable to work. Is this due to planned maintenance of any sort? Notifications would be nice ahead of time if so.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Chad Kirchner (@chadkirchner) reported
Every single day I have to find someway to reset my @Ask_Spectrum cable modem. Every. Single. Day.Fine through the pandemic but now it just goes to crap.
- bandemic p (@perc31st) reported
why is yall wifi so terrible? @Ask_Spectrum
- Larry Poindexter (@LarryPoindexter) reported
@GetSpectrum what a mess Your cust service is horrible An hour on phone yesterday to order a cable card & tuning adapter - told to come to store where it would be avail under my name: it’s not. You don’t carry stock in store & don’t ship to store. Please get your act together
- Jason Baksa (@mtubeowulf) reported
@Ask_Spectrum is your streaming service down?
- Noah (@NoahGuy0) reported
@GetSpectrum is THE worst internet provider on the planet. Cannot believe I pay money for this dog ****
- Regina Navejar (@ReginaNavejar) reported fromMilwaukee, Wisconsin
@Ask_Spectrum No, thank you. I just switched my internet services to @ATT I’ll call tomorrow to cancel my internet.
- R.Lazo (@RachelLazo) reported
@GetSpectrum I cannot express how disappointed I am that you not only failed to bother to renegotiate my contract (forcing me to cancel services), but are going to make me pay for 15 days of service that I am not going to use. #legalrobbery
- run me down with a fourteen wheeler (@meaganrosewrite) reported
@Ask_Spectrum The issue keeps getting resolved after a bit and then the Internet goes down after a few more hours, this has been happening for the past 48 hours. Why does spectrum keep crashing?
- Emily (@em_muh_leigh) reported
@GetSpectrum The business I work for had to close early because our WiFi went down. Our tech support appointment is tomorrow at 6pm CST. This means we will have to be closed tomorrow as well.
- jordan (@notbubbawallace) reported
@getspectrum your internet sucks
